Zeiko Ecommerce

Zeiko Ecommerce connects Zeiko to your store so Ecommerce Customer Agent, Shopify Operator, Discount Strategist, Reseller Manager, and Finance Guard can coordinate catalog operations, storefront support, reseller workflows, smart discounts, and approval-aware commerce work.

Setup

1. Open Integrations in your workspace.
2. Select the Shopify connection card.
3. Authorize access in the Shopify popup.
4. After the connection is active, Zeiko can start syncing supported store data.

For a first-time Shopify connection, the best support answer is:

1. Go to the correct Zeiko workspace.
2. Open Integrations from the sidebar.
3. Open the Shopify card.
4. Choose Connect.
5. Approve the Shopify authorization prompt for the correct store.
6. Return to Zeiko and wait for the Shopify card to show connected.
7. Open the Shopify-related feature you need, such as Inventory, Smart Discounts, Agents, or the embedded Shopify app setup.

If the user is already inside Shopify Admin, they should open the Zeiko app from Shopify Admin. Zeiko uses the embedded Shopify session to link the shop to the right Zeiko workspace. If the embedded app reports that the shop is not linked, use Connect Shopify or Retry connection in the Zeiko app.

If the user asks whether Shopify should be connected from Zeiko or from Shopify, start with Integrations inside Zeiko unless they are already using the embedded Shopify app in Shopify Admin.

Storefront Workforce Deployment

When Zeiko is opened from Shopify admin, the Zeiko Ecommerce setup is optimized for storefront deployment.

1. Open the Zeiko app from Shopify admin.
2. Start the Zeiko Ecommerce setup wizard.
3. Review the drafted agent, brand, knowledge, and storefront embed settings.
4. Deploy the agent directly to your Shopify storefront.
5. If Shopify reports that the app embed is not active, open the theme editor from Zeiko, enable the Zeiko app embed, and save the theme.
6. Use Widget settings in the Shopify app to customize the widget title, greeting, theme, position, and Home tab questions.

Shopify merchants do not need to choose deployment channels during this flow. Zeiko uses the website-widget runtime behind the Shopify theme app embed, while keeping storefront setup and customization inside Shopify.

The storefront widget uses a larger black Chat image launcher by default so shoppers can notice the assistant while browsing. The launcher can dock to bottom, top, middle-left, middle-right, or centered edge positions. Closing the widget returns it to the chosen launcher edge instead of hiding it, and mobile shoppers get subtle haptic feedback for high-signal interactions such as opening the assistant, docking it, and switching Home / Messages / Help tabs.

Product-aware storefront answers

When a shopper asks a follow-up from a product page, the storefront support agent uses the current product URL, handle, and title before broadening to general catalog search. Live product lookup uses Shopify Storefront Catalog MCP and the Storefront Catalog extension for sale-ready availability, Shopify collection membership, gift-card status, variant checkout URLs, shipping requirements, selling-plan requirements, and subscription options.

If Storefront Catalog search cannot return a usable product identifier, Zeiko can fall back to verified public product page data from the same storefront. This keeps product-detail answers grounded in the visible storefront page and can include descriptions, materials, care instructions, size guidance, product options, and variant details when those details are available.

AI Catalog Operations

Barcode and SKU Generation

Generate GS1-compliant barcodes and SKUs for product variants using AI. You can fill gaps in your existing catalog or regenerate at scale. Preview everything before syncing to Shopify.

Smart Tags

Bulk add or remove product tags across your Shopify store. Use AI-suggested tags or your own rules to organize products for search, collections, and promotions.

Smart Discounts

Schedule price adjustments by product tag. Workflows automatically apply and revert discounts — ideal for flash sales, seasonal promotions, and clearance events.

Operations Intelligence

Customer Signals

• Customer segmentation based on behavior, value, and preferences
• Customer lifetime value predictions
• Churn prediction with proactive alerts
• Customer journey mapping from first visit to repeat purchase

Revenue and Sales

• Revenue forecasting for operator review
• Sales trend identification and seasonal pattern detection
• Marketing ROI tracking connecting spend to actual revenue
• Smart product analytics identifying winners, underperformers, and trends

Inventory

• Inventory optimization insights
• Seasonal intelligence for peak periods and slow seasons
• Recommendations to reduce stockouts and overstock

Natural Language Queries

Ask questions about your store in plain English:

• "Which customers are most likely to buy again?"
• "What's my projected revenue for next month?"
• "Show me my top products this quarter"
• "Which products are trending up?"

Shopify Support Cases

Shopify support conversations can now become durable support tickets when the agent needs follow-up, customer email threading, SLA tracking, or human review.

Examples:

• A customer asks about a product or policy and the support agent answers directly.
• A customer reports an order issue and the agent creates a ticket with Shopify order context.
• A customer requests a human and the handoff is linked to a ticket before the team is notified.
• A destructive Shopify operation still follows the existing approval policy instead of being executed directly from a support ticket or inbound email.

Tickets preserve customer messages, agent replies, internal notes, email events, and the related Shopify order/customer identifiers when available.

Multiple Stores

Multi-store availability depends on your plan and contract. If your workspace supports multiple stores, Zeiko can consolidate them in one place for shared analysis and operations.

Zeiko vs Shopify Analytics