Publish only approved proof
Support benchmarks come from the same proof pack operators review in Support QA: outcome QA, trust controls, billing audit rows, and improvement impact.
Zeiko SupportBenchmark program
Support-agent benchmarks that cite the outcome ledger
Zeiko publishes account-specific support benchmarks only after the customer approves the page and the proof pack can cite measured outcome, trust, QA, and pricing-audit evidence.
Keep benchmarks account-scoped
Resolution, AI-resolution, handoff, response-time, ROI, and outcome-pricing rows stay tied to the measured account and window.
Separate guarantees from claims
Pilot guarantees require a signed scope. Public pages can show qualified proof without implying broad vendor-wide guarantees.
How an account benchmark page goes live
1
Sync support outcomes into the persisted ledger.
2
Run Support QA and public proof review until claims are approved or qualified.
3
Set account public proof publication settings after customer approval.