Answer from approved sources
Use your policies, help content, catalog, and connected customer context instead of inventing an answer.
For support teams
Resolve customer questions without losing the handoff.
Zeiko answers from approved knowledge, prepares support actions, and sends uncertain or sensitive requests to a person with the full conversation attached.
Example executionIllustrative
- 1
Customer request
Can I exchange my order for a larger size?
- 2
Agent action
Policy and order context checked
- 3
System updated
Exchange request added to the support record
Receipt
Customer and operator received the next step
The action, not hidden reasoning, is the proof.
The job
Clear scope. Useful work.
Prepare the next action
Collect the missing details and prepare an exchange, escalation, or follow-up for the right operator.
Hand off without starting over
Give your team the transcript, customer context, reason for escalation, and recommended next step.
Available surfaces
Meet customers where the work begins.
WebsiteEmailWhatsAppAPI
Boundaries
- Uses only approved company knowledge
- Requests review before consequential actions
- Escalates when evidence or authority is missing
One platform