Failure 1
The AI gives a wrong answer and staff cannot step in
Zeiko response
Zeiko keeps the human route visible and carries the conversation into handoff with the relevant context.
Shopify support agent · $49/month
A Shopify support agent that knows your store and hands off cleanly
Answer product, shipping, return, and order questions from your store. Zeiko hands off with context when a person is needed.Answer product, fit, shipping, return, and order questions from your catalog and policies. When judgment is needed, Zeiko sends the full conversation to your team instead of trapping the shopper in a bot loop.
- Setup included
- 100 measured outcomes
- Human handoff configured
Live on SaltyDNA
Catalog and policy grounded
Human route stays visible
Built for the switching moment
Fix the failures that make Shopify merchants replace chat tools
Zeiko starts with the support experience merchants are trying to recover: useful answers, retained context, a mobile-safe storefront, and a person ready when the agent reaches its limit.
Failure 2
Customer identity, product context, or follow-up disappears
The first support scope
Start with the questions closest to checkout
The agent does not begin as a generic automation project. It begins with the repeatable shopper questions your catalog and policies can answer safely.
Product and fit questions
Use catalog details, variants, availability, intended use, and approved guidance to help shoppers choose.
Shipping, returns, and order guidance
Answer from store policies, guide tracking and account flows, and escalate requests that require authentication or judgment.
Store-grounded recommendations
Show relevant products from the live storefront instead of returning generic or unrelated suggestions.
Live Shopify reference
Inspect the agent on a real storefront before you buy
SaltyDNA is the live reference account. Open the storefront agent and ask about products, orders, the return policy, or a human follow-up. Your pilot uses the same storefront pattern with your own sources and rules.
Store-specific catalog and policy context
Shopper conversation plus a visible human route
Concierge setup
Prove ten real support questions before the public launch
The founding pilot is an acceptance test, not an open-ended chatbot installation. You see how the agent answers, escalates, and fits the storefront before it becomes a customer-facing channel.
- 01
Share your store and ten real questions
Send the Shopify URL, support pages, and the questions shoppers ask before or after checkout.
- 02
Configure sources and handoff rules
Zeiko scopes what the agent can answer, when it must ask for authentication, and when a person takes over.
- 03
Review the storefront before launch
Test the ten-question set, product experience, mobile layout, and human route before making the agent public.
Founding Shopify support package
$49/ month
Start with one store, one support agent, and a measured acceptance set. Expand only after the first scope earns trust.
Start my Shopify agentIncluded in the pilot
- One Shopify storefront support agent
- Catalog, policy, and support-source setup
- Ten-question acceptance test before launch
Buying questions
Know the boundaries before the agent goes live
The pilot is intentionally scoped. These are the questions a Shopify operator should settle before starting.
What can the Shopify support agent answer?
Start with product and variant questions, fit or intended-use guidance, shipping, returns, policies, product discovery, and common order-support requests. The agent uses approved store sources and routes requests that need customer authentication or human judgment.
What happens when the agent is uncertain or gets something wrong?
The pilot defines approved sources, answer boundaries, and handoff rules before launch. When the agent cannot answer safely, it routes the conversation to a person with the transcript and relevant storefront context instead of forcing another generic reply.
Can my team take over a conversation?
Yes. Human handoff is part of the founding package. Your team receives the conversation context and can continue the thread when a shopper needs judgment, a sensitive action, or a specialist.
One store. Ten questions. One measured pilot.
Put your Shopify support agent in front of the next shopper question
Start the $49 founding package now, or book the fit call first and bring your ten hardest repeat questions.
